Refund policy

Return and Refund policy

Due to the personal-care nature of our skincare and bath products, all sales are final. We do not accept returns or exchanges on opened, used, or unwanted products.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive the wrong item, contact us within 14 calendar days of delivery at hello@abonyherbenergy.com.

Please include your order number and clear photos showing the item, packaging, and damage or issue. We will review your request and, if approved, offer a replacement or refund.

Please do not send any product back unless we provide return instructions. Products returned without approval will not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Sale items and gift cards are final sale.

Questions

For questions about an order, contact us at hello@abonyherbenergy.com.